- Teams already active in MAX and unwilling to push users into another messenger.
- Support or notification flows that should use the same agent logic as the rest of your stack.
- Deployments where operators should see MAX dialogs in the same queue as other live channels.
MAX channel
Run AI support inside MAX business chat.
Use MAX when your audience already communicates there and you want AI answers, operators, and the same execution model as your other channels.
- MAX dialogs use the same AI, operators, knowledge base, and live actions model as the rest of BldBot.
- The channel does not create a separate support process or reporting surface.
- If one department needs to step in, the conversation can move through the same operator flow as other channels.
- Activation alone is not enough; the first real inbound message still matters.
- MAX is useful when you need one runtime across regional or business-specific channels.
- The cleanest proof of success is a real dialog that appears in Conversations and gets a reply.
Setup instructions
- Get the token in the MAX business environment after the required verification.
- Open MAX activation in BldBot and fill the requested token or channel values.
- Activate the channel and send one real message from MAX.
- Confirm that the dialog appears in Conversations and the reply goes back through MAX.
What to verify after activation
- A real MAX dialog exists under the agent.
- The reply returns to MAX, not only to internal logs or test screens.
- The dialog can be routed through the same operator logic as other channels.
Typical issues
- The token or business-side setup is incomplete.
- The team expected activation to be enough and never sent a live first message.
- The dialog exists outside BldBot, but the real channel path was not verified end-to-end.
Ready to launch this channel?
Open the app, connect the channel, and test it with one real message before you scale it further.