- Customer support, order status, and fast self-service flows.
- Teams that want native Telegram buttons instead of web forms.
- Bots that should move a live dialog to an operator without losing context.
Telegram channel
Connect a Telegram AI agent with operator handoff.
Use Telegram when customers should write to a bot directly and your team needs AI replies, buttons, API actions, and live operators in the same thread.
- Telegram dialogs land in the same shared inbox as your other channels.
- The agent can answer from knowledge, call live APIs, and route risky cases to people.
- Operators can reply in the same thread and return the conversation back to AI later.
- Telegram supports native buttons, file sharing, and fast mobile-first chat.
- The first real user message matters: the bot cannot help in an empty chat that was never started.
- Telegram is usually the fastest first production channel to validate end-to-end.
Setup instructions
- Create the bot in @BotFather: send /newbot, choose a name and username, then copy the bot token.
- Open the BldBot workspace, go to the agent page, paste the token into Telegram activation, and enable the channel.
- Open the bot from a real Telegram account, press Start, or send any live message.
- Check Conversations in the workspace: if the setup is correct, a new dialog will appear and the agent will send a reply.
What to verify after activation
- A real incoming Telegram dialog appears in the shared inbox.
- Buttons and replies go back through Telegram, not through a separate operator-only flow.
- If handoff is enabled, the same dialog can move to an operator and back to AI.
Typical issues
- The token is wrong or belongs to another bot.
- The user never started the bot, so there is no real chat to reply in.
- The team only checked activation state but never sent a live Telegram message.
Ready to launch this channel?
Open the app, connect the channel, and test it with one real message before you scale it further.